Terms & Conditions
To be able to order you will need to register on the website - use the link at the top right of the home page and just follow the instructions and log in using your unique log-in details supplied as part of the registration process (e.g. username, password). You are responsible for keeping your log-in details confidential. You agree to accept responsibility for all activities which occur in relation to the same. You must not permit other people to use your username or your password.
You must contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on this website. We will not be held responsible to you if there is unauthorised access to your log-in details or unauthorised activity on this website as a result of your log-in details becoming known by someone else, unless this is due to our own failure to take proper care.
By placing an order, you agree to be bound by these Terms and Conditions. Again we would stress our advice to you to keep a hard copy of these Terms and Conditions and your order details for your future reference.
Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct any mistakes before finally confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact us.
When you submit your order, you are offering to buy the goods at the price set out in the order and in accordance with this and all the additional conditions listed below.
All orders MUST BE pre paid, we accept cash, major credit cards via Paypal, Pounds Sterling cheque supported by a valid bankers card made payable to QP Holdings, International Money Orders drawn in GB Pounds Sterling and direct UK bank transfer. Currently, overseas bank transfer is not offered as a payment method. For convenience, we provide browsing customers with a currency converter, however, all payments must be made in GB Pounds Sterling. No payment will be deemed to have been made until we have cleared funds and we will not dispatch the goods until we receive payment in full.
4 The Sale of ALL goods via the Mullard Magic Website
All goods sold via the Mullard Magic website are SOLD AS SEEN, SOLD AS SHOWN. While we show photographs, provide approximate measurements, catalogues of goods, these items are for identification and reference only. Purchasers must satisfy themselves that the goods meet their specification and requirements as to their condition, dimensions and quality, before purchase, and the vendor, Mullard Magic gives no warranty or guarantee express or implied for any item for it's given or any other purpose.
All thermionic devices supplied by Mullard Magic will be tested before shipment unless otherwise stated. Devices are tested using one of my three standardised & calibrated Avo Valve Characteristic Meters or my uTracer thermionic valve curve analyser. The secondary calibrated artifact used to standardize these valve characteristic meters is traceable to a primary standard. The obtained data may not be necessarily be identical to that obtained by a purchaser using their own test apparatus.
7 Delivery & Shipping
Mullard Magic have over ten years experience in shipping fragile and desirable collectable items to Worldwide locations. Delivery and shipping for all goods is arranged via a range of commercial courier services including the Royal Mail. Purchasers must be aware that delivery is arranged on behalf of the purchaser to transport goods ordered from the Mullard Magic website. All goods will be shipped by an Insured and Trackable service such that in the event of loss or damage in transit, Mullard Magic can comply with the requirements of the Consumer Rights Act 2015.
8 Force Majeure
We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered or for any damaged or defective goods.
We do our best to ensure that all goods shown on this website are available to order. However, if any goods that you have ordered are out of stock or no longer available we will attempt to contact you to arrange a refund or alternative time for delivery. In addition, if the goods are no longer available, in order to maintain customer satisfaction, we may offer you substituted goods of a similar nature and quality. Again, should this be the case, we will contact you and ask if you wish to proceed.
If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order. If you wish to exercise your right to cancel as set out below in respect of substituted goods, we will re-imburse the postal cost of you returning such items to us.
9 Validity, Disclaimer & Jurisdiction
In no event will Mullard Magic be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our website or products purchased from our website, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or any other action, arising out of or in connection with the use of the Mullard Magic website.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
The Waste Electrical and Electronic Equipment (WEEE) regulations have recently been introduced by the UK government in order to reduce the amount of electrical items due to end of life disposal reaching landfill and encourage recycling and re-use of these products using the best available practices. Electrical goods are currently the fastest growing waste stream within the UK, where over 75% of electrical goods are disposed of as landfill even though many of these goods may be economically repaired or recycled. Ideally, residual WEEE should be disposed of in an enviromentally sound manner. When disposing of or recycling your old WEEE, Mullard Magic respectfully request that you do so in accordance with local existing legislation which is available from your local authority or by reference to www.recycle-more.co.uk.